Common Patient Complaints and How to Solve Them

The medical industry has a singular goal: to cater and provide quality care for as many people as much as possible. However, there is a downside to that goal, often causing patients to be thrown in a situation of unease. Through the years, the industry came up with various solutions to ease the problems that raised patient complaints. EHRs or patient record management software was established, and apps were created to assist special patients. However, it still didn’t solve the majority of the complaints.

Common Patient Complaints Include: 

Scheduling Difficulties

Patients who need care as soon as possible usually have a problem with scheduling. There’s not really much that can be done to control the operations of a busy hospital, but it’s definitely something that medical organizations should learn to improve, manage and organize.

Disagreements with Staff

Before a patient gets to your clinic, he or she has to get through different stages in which they had to deal with people (like a receptionist, cashier, and various secretaries) which could have possibly been rude to them. There’s not really much you can do with the staff’s personality -- but as long as patients get the treatment or get the care they deserve, there isn’t much of a problem.

Not Getting Enough Time with the Doctor

Having disagreements along the way and not having enough time with the doctor can be disappointing for the patient.

Inadequate Care

The root of inadequate care roots from misdiagnosis. Misdiagnosis is a rare case with the guarantee that patients’ medical history is complete and accessible to the physician in charge.

Undeniably, these problems couldn’t be solved by one solution. However, by implementing improved customer service in all the departments that patients have to go through, we can slowly alleviate the challenges that vulnerable patients experience during a hospital visit. Getting apps like the Sync MD app, a medical record keeper, also promotes productivity in each visit, making each time sufficient enough for the patient to share his or her experiences and for the doctor in charge to come up with an effective treatment for the patient.